Most of our ground shipments require a signature due to the high value of the items. Once shipped, you will receive a tracking number. If you are unsure of how to track, or need any assistance, we can be reached via phone 888-715-3007 or chat 8:00 am to 5:00 pm Monday-Friday. If a package hasn't been delivered and is potentially lost, we do need time to research before immediately shipping another. If a package is shown as delivered and there is a signature (proof of delivery) you will need to file a claim directly with the carrier (USPS, UPS, FedEx) Please note that local drivers are going to be familiar with the routes and are the best place to start. We are unable to reship these items at no cost. If you need assistance with your claim, we would be happy to assist however we can.

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